Account Delete
You can delete your account and the personal information associated with it at any time. This page explains how to do it, what gets removed, and what we are required to keep.
Option 1 — Delete from inside the app
This is the fastest way and takes effect immediately.
- Open the app and sign in.
- Go to your account settings.
- Select Delete Account and confirm when prompted.
If you cannot find the option, use Option 2 below and we will handle it for you.
Option 2 — Ask us to delete it
If you no longer have access to the app or cannot sign in, email us instead.
- Email su*****@***********sg.com from the address registered to your account.
- Use the subject line Account Deletion Request.
- We may ask you to verify your identity. This protects you from someone else deleting your account.
We will confirm once the deletion is complete, normally within 30 days of receiving a verified request.
What gets deleted
When your account is deleted, we permanently remove:
- Your name, email address, telephone number and password
- Your profile, including job title, organisation and photograph
- Your availability settings
- Your meeting history and any notes or messages you created
- Any connected calendar integration and its access tokens
What we keep, and why
A small amount of information may remain after deletion, where we are legally required or permitted to keep it.
| What | Why | How long |
|---|---|---|
| Records required by law | Tax, accounting or regulatory obligations | As required by applicable law |
| Anonymised usage statistics | Cannot be linked back to you | Indefinitely |
| Record of your deletion request | To show we honoured your request | 24 months |
| Encrypted backups | Deleted data persists in backups until they expire on their normal rotation | No longer than 90 days |
One thing to be aware of
Meetings you previously held with other participants may still appear in those participants' own records, in the same way an email you sent remains in the recipient's inbox. We cannot remove information from another person's account.
This cannot be undone
Account deletion is permanent. Your data cannot be recovered afterwards, and creating a new account will not restore it. If you are unsure, consider simply signing out and coming back later instead.
Related
- Privacy Policy — what we collect and how we use it
- Terms of Service — the rules for using the Service
Need help?
If you have any difficulty deleting your account, contact us and we will do it for you.
Agile Falcon Strategic Group LLC
Email: su*****@***********sg.com
Telephone: +1 202 788 5661